Returns & Exchanges

Due to the perishable nature of our premium hand-cut steaks, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect the vacuum-sealed packaging and ensure the steaks are still chilled or frozen.

• 2.
  Document Issues

  If there is any damage to the box or product, take clear photos of the items and the shipping label as proof of condition.

• 3.
  Contact Support

  Email our butchery team within 24 hours of delivery with your order number and the photos of the affected product.

• 4.
  Resolution Processing

  Our team will review your claim and process a replacement shipment or a refund to your original payment method within 3-5 business days.